Essential Guide to Utilities Setup and Service Providers in Vietnam

By Kirsty
Last Updated 15 Feb 2024
Essential Guide to Utilities Setup and Service Providers in Vietnam
Image illustration of relocation to Vietnam

Utilities setup and providers in Vietnam: Research national utility providers for services. Registration process requires identification documents. Utility connections may involve deposits. Common utilities: electricity, water, gas, internet. Most payments via bank or third-party apps. Regular meter readings ensure accurate billing. Electricity supplied by Vietnam Electricity (EVN). Consider eco-friendly, energy-saving options. Internet services offered by multiple providers. Customer service varies by region and provider.

Research national utility providers for services.

In Vietnam, the primary utility provider for electricity is Vietnam Electricity (EVN), a state-owned enterprise that manages and operates the national electricity network, including generation, transmission, and distribution, under the regulation of the Ministry of Industry and Trade. For further insights into this sector, please refer to the Vietnam Power Generation, Transmission, and Distribution Guide, which offers detailed information about the country's energy infrastructure and potential opportunities for growth and investment within the Vietnamese energy market.

Registration process requires identification documents.

To register for electricity purchase in Vietnam, customers need to provide identification documents such as a permanent or temporary residence permit, housing ownership certificate, or land-use right certificate, along with a written request for electricity purchase. For more detailed information, customers can visit the Electricity of Vietnam website. They can choose between walk-in or mail-in registration methods for convenience.

Utility connections may involve deposits.

Setting up utilities in Vietnam, such as electricity and gas, may involve assistance from landlords or locals due to language barriers, and payments are typically made through designated banks. For more detailed guidance on this process, the article on Paying Your Utility Bills does not specifically mention the requirement of deposits for utility connections.

Common utilities: electricity, water, gas, internet.

In Vietnam, the primary utility providers are state-owned entities: Vietnam Electricity (EVN) manages and operates the national electricity network, while water supply is overseen by local government companies such as Hanoi Water Limited Company and Saigon Water Corporation. For detailed information, you can visit the Vietnam Power Generation, Transmission, and Distribution guide. Gas and internet services, though not detailed in the sources, are typically provided by separate private and state-affiliated companies, with internet services being more diversified among various providers.

Most payments via bank or third-party apps.

In Vietnam, utility payments, such as electricity bills, can be made through various digital channels, including bank transfers, Internet Banking, mobile banking, and third-party apps like VNPAY e-wallet, VBan.vn, and ZaloPay, often with no additional fees and the option for automated monthly payments. Major mobile payment providers like MoMo also facilitate utility bill payments, integrating services from multiple banks and payment networks.

Regular meter readings ensure accurate billing.

In Vietnam, the state-owned Vietnam Electricity Company (EVN) manages and operates the national electricity network. While regular meter readings are not specifically mentioned, EVN's operations imply a system where metered billing is likely implemented to ensure accurate billing. This approach is reasonable given the extensive network and customer base under their management. For more comprehensive insights, the Vietnam Electricity Company remains a significant resource for understanding how electricity services are structured in the country.

Electricity supplied by Vietnam Electricity (EVN).

Vietnam Electricity (EVN) is the national and sole public power company in Vietnam, established in 1994 as a state-owned entity. It operates as a one-member limited liability company since 2010, producing and supplying nearly 60% of Vietnam's energy. EVN is responsible for the country's power generation, transmission, and distribution, boasting a significant presence in the energy sector. It is actively involved in ongoing efforts to expand and modernize the power grid, underlining its pivotal role in the nation's development. For more detailed insights, you can visit the official Vietnam Electricity page on Wikipedia.

Consider eco-friendly, energy-saving options.

Vietnam is prioritizing eco-friendly and energy-saving options through initiatives like the Vietnam Energy Efficiency Program (VNEEP 3), aiming to reduce national energy consumption by 8-10% and power loss by 6.0% by 2030. The country is also encouraging the adoption of renewable energy and energy efficiency measures, with potential areas for investment including smart grid solutions, battery energy storage systems, and intelligent building management systems. For more detailed insight into these initiatives, explore the extensive report on Vietnam Energy Efficiency which delves into the country's strategic plans and opportunities for future development.

Internet services offered by multiple providers.

In Vietnam, the top Internet Service Providers include Viettel, FPT Telecom, VNPT, CMC Telecom, and Vietnamobile, each offering various services such as ADSL, fiber optic broadband, IPTV, mobile internet, and dedicated leased lines, catering to different user needs from basic internet to advanced business solutions.

Customer service varies by region and provider.

In Vietnam, customer service for utilities varies by region and provider, with different contact centers and hotlines for the Northern, Central, and Southern Power Corporations, as well as specific cities like Hanoi and Ho Chi Minh City, each having their own dedicated customer service channels. For more information, you can explore the Customer Contact Centers offered by these corporations to address specific queries and provide assistance effectively, ensuring tailored support according to the geographical area and the unique needs of each customer base.



Last Updated 15 Feb 2024
Having helped hundreds of families transition smoothly to their new homes, Kirsty understands the intricacies and emotional challenges involved in relocation. Her insider knowledge and practical advice make her an invaluable resource for anyone looking to simplify the moving process.

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